Effective Date: July 28 , 2023
We pledge to collect and process your information under these principles:
- We will be as transparent as possible, including how we use your information and whom we share it with.
- We will keep your information as secure and safe as possible by implementing security measures in line with industry standards.
- We will ask for your consent when there is new personal data to be collected/shared.
By using AlfredCircle, you agree to allow us to collect and process the information about you for the purposes described below. Under no circumstances do our products and services access your information without receiving your consent first.
How Is The Information Collected and Used
We obtain certain personal information about you and information that is related to your experience with our products and services. The below table will help you know more about what information we collect, and how we use it:
A. Account Information
|Name||User provide in registration process||Account name that relates to an identifiable account.|
|Email address||User provide in registration process||Email address that relates to an identifiable account.|
|User ID||System generated in the registration process||User ID that relates to a registered account.|
|Language||From device API||Determine the display language|
|Registered location||Derive location information from an IP address||1. Determine default service provider (API and storage server).|
2. Used to improve service quality and resolve issues.
|Last login location||Derive location information from an IP address||1. Determine the default service provider (API and storage server).|
2. Used to improve service quality and resolve issues.
|Real-time Precise Location and Coarse Location||Derive location information from an IP address||1. Display the real-time location of specific individuals on a map. This feature allows group members to stay connected with their designated contacts and provides them with the ability to view and track the whereabouts of their family members.|
2. AlfredCircle is also using location services in the background to provide a key safety feature: so family members can receive real-time geofence alerts from other members of the group.
C. Circle Information
|Circle Member Names||Users provide during the Circle joining process||1. Enables the Circle owner to manage the members within the Circle, enabling features such as communication and location sharing.|
2. The display of member names aids in identifying and distinguishing individual members, facilitating effective communication and coordination within the Circle.
|Place Info||The user adds a place under the Circle during the place addition process.||1. Enables the Circle owner to manage the places within the Circle.|
2. Enables the Circle owner to monitor the entry and exit of Circle members from specific locations.
3. Customize your in-app map by labeling places of interest, such as “work” and “home,” for easy identification and to receive alerts when Circle members or a Tile device leave or arrive, using the “Smart Alert” feature.
|Exercise Data||Including but not limited to the Motion and Fitness API||Optimize the timing of location reporting to achieve power efficiency.|
E. Device Information
|Device info||From device API||Identify a paired device using our services, such as Mac address, model name, OS version, and device aliases.|
|IP address||From device API||Derives location information from an IP address.|
|Installation ID||From device API||Identify installed devices to send notifications.|
F. App Information and Performance
|Crash logs||Report from App crash log||Crash log data from your app. For example, the number of times your app has crashed, stack traces, or other information directly related to a crash. Used to improve service quality and resolve issues.|
|Diagnostics||Report from App usage log||Information about the performance of your app. For example: battery life, loading time, latency, or any technical diagnostics. Used to improve service quality and resolve issues.|
|App info||Report from App usage log||Information to provide corresponding services, such as app version, and app settings.|
G. App Activity
|App interactions||Report from App usage log||Information about how a user interacts with your app. For example, the number of times they visit a page, or what they tap on. Used to improve service quality and resolve issues.|
H. User feedback
|Feedback||Collect from Feedback Form, survey, and social media||Collect user feedback to identify or resolve issues for users, and to optimize our product|
More details on the information we collect:
- Provide, develop, and improve our products and services for you.
- Pursue legitimate interests, including conducting research, helping us form business decisions, personalizing the services for you based on the types of devices you are using or the environment where you have your devices set up.
- Comply with legal obligations. For example, we may process your information in response to legal processes or law enforcement requests.
- Communicate with you, such as providing potentially practical tips.
- Address technical issues reported by you to improve functionalities and availabilities of the services.
- Investigate potential violations of Terms of Service.
In most cases, the data we use for research and analyzing purposes are processed in a non-identifiable form, which means the information is processed anonymously and will never be associated with you. For example, we may track aggregated information like registration and validation rates to help us design more effective onboarding pages. We may also use a machine-learning algorithm to access the data automatically without manual operation and help us provide personalized services for specific groups of individuals. We use such information to help us increase sales, make marketing decisions, and pursue legitimate interests.
However, we may access your information in a personally identifiable way under the following circumstances: (1) when you encounter any technical issue and request that we address such issue; (2) when we investigate potential violations of Terms of Service; (3) when we have to meet any applicable law, regulation, legal process or enforceable governmental request. Whenever your personal information is involved in any case stated above, we will always ask for your consent before taking any further action. Please also note that this principle is established for those who are in compliance with ourTerms of Service.
We may process the information on the platforms provided by third-party service providers. Though these service providers are shared with your personal information for the purpose of providing the services for us, they are restricted from sharing it for any other purpose. If you are not willing to have your personal information accessed by any of these service providers, you may opt-out by contacting us at firstname.lastname@example.org.
We take data security very seriously and keep the information obtained from you safe and secure in line with industry standards. Your personal information is encrypted while it is transmitted to our servers in order to prevent any unauthorized third parties or threats from accessing the data. Please note that we may process your personal information on servers not necessarily located in your home country.
Our products and services primarily address the safety and communication issues among family members. Family members can use the application to view each other’s locations and movement trajectories at any time, ensuring their safety. To ensure the proper functioning of our products and services, we capture and record content and relevant information when you use our products and services. For example, we store events captured by motion detectors on our servers to provide specific family members with access to ensure their safety. Additionally, our products and services may also collect data from their surrounding environment to perform certain functions, such as motion detection.
Information Collected Automatically
These technologies help us (1) identify you and count visits to our websites; (2) keep track on how you interact with our products and services; (3) customize the services based on your preferences; (4) understand the usage of our products and effectiveness of our communications; and (5) manage and improve our products and services.
We will never share your information for any commercial and marketing purpose unrelated to the delivery of our products and services without receiving your consent first. We will never sell or rent our user list or any other related information that can possibly be associated with you. We are dedicated to minimizing the exposure of our users’ identities and may only share your personal information in the following limited situations:
- We may disclose certain personal information to individuals whom you invite to join the circle (a feature that enables you to share your location with others). These authorized individuals will have access to the data collected on the device, as well as information regarding the device’s status and power level.
- We may process the information obtained from you on the platforms our third-party partners provide. As stated above, though these service providers are shared with the information, they are restricted from disclosing it. Check their privacy policieshere.
- The technicians who oversee data processing and storage are able to access certain information about you in order to complete their tasks and answer your questions. We have strict rules for our technicians and under no circumstances are they allowed to disclose your information for any non-Alfred purpose.
- We may disclose your personal information for the following legal reasons: (1) to respond to law enforcement requests. For example, we may share crime scenes captured by our products and services to help the police track down criminals; (2) to comply with law or legal process (such as a court order or subpoena); (3) to investigate potential violations of Terms of Service; (4) to protect against harm to the rights, property or safety of AlfredCircle as permitted by law.
We ask for your consent before processing your information. You are also given the right to opt out or withdraw that consent at any time. Should you have any further questions about your rights to privacy, please reach out to us via our email email@example.com.
We generally retain your personal information on our servers as long as you remain an Alfred user for the purpose of offering you the services and pursuing the legitimate interests outlined above. You have the right to request access to the information we collect about you. Upon your request, we can also remove your account from our database and cease the contract within a few days. To do so, please refer to “How do I delete my Alfred account” in our help center.
We offer you certain choices in connection with the personal information we obtain about you. To update your preferences, limit the communications you receive from us, or submit a request, please refer to the “Contact Us” section below. You also may opt out of receiving promotional communications from us by following the unsubscribe instructions in the communications you receive or firstname.lastname@example.org. We do need to send you certain communications about our products and services, and you will not be able to opt out of those communications.
You may opt out of receiving promotional emails from Alfred by following the instructions in those emails or by contacting us email@example.com. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
Mobile Push Notifications/Alerts
With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
Location permission may be required during certain circumstances, such as the AlfredCircle pairing process or for specific features in the app. If you initially consent to our collection of precise location from our mobile app, you may subsequently stop this collection by changing the preferences on your mobile device.
The retention period for storing personal data is depending on the purpose of data processed:
- Account-related information: data will be deleted along with your account deletion request.
- Device-related information: data will be deleted when you manually delete the paired devices in your account.
- App usage log: Raw data will be deleted in 60 days. We use anonymous usage statistics to help improve the quality of our service, and no personally identifiable data is contained.
- Event videos: free user’s content will be kept for 7 days. Premium users’ content will be kept from 14 to 30 days, depending on the service package.
Policy for Children
You may use the Services or the Products only if you can form a binding contract with AlfredCircle and only in compliance with this Agreement and all applicable local, state, provincial, national, and international laws, rules and regulations. The Services or the Products are not directed to children under the age of 13 (or the minimum age at which a person may use the Services or the Products in your state, province or country without parental consent, if greater), and you must confirm that you are 13 years or older to create an account and use the Services or the Products. If we have actual knowledge that you are under the age of 13 (or the minimum age at which a person may use the Services or the Products in your state, province or country without parental consent, if greater), we will cease providing the Services or the Products to you and delete your account and your data. Neither the Services nor the Products are available to any Users previously removed from or blocked by AlfredCircle, whether for violation of this Agreement or otherwise.
Individual Rights for EEA
If you are an EU citizen or resident, you are given certain rights that are available to you under applicable laws. To see more details on your rights, please seethe GDPR rights for individuals.
If you would like to request access to your personal data, please refer to theContact Ussection below to submit a rights request. It would take a few days for us to verify your identity so as to protect your privacy and security before we process your request. Please beware that exercising any of the rights may have an impact on your experience with AlfredCircle.
California Privacy Rights Act
If you are a California resident, you may request to disclose what personal information AlfredCircle has about you and what we do with that information, to delete your personal information, and not to sell your personal information. You also have the right to be notified, before or at the point businesses collect your personal information, of the types of personal information they are collecting and what they may do with that information. To see more details on your rights, please seeCalifornia Consumer Privacy Act (CCPA)
If you would like to request access to your personal data, please refer to the Contact Us section below to submit a rights request. It would take a few days for us to verify your identity so as to protect your privacy and security before we process your request. Please beware that exercising any of the rights may have an impact on your experience with AlfredCircle.
International Data Transmission
We may store your personal data in data centers outside the country you live in. The data may be transferred internationally depending on the service operation requirements. We do not store your personal data in China. Please refer to theData Processors section for more details.
Information Shared with Our Advertising Partners
Our Advertising Partners and Their Privacy Policies
Our advertising partners provide services that help us match our ad space supply with advertiser demand. They may collect information by automatic means through our app to display and manage advertising on our app. They also set up strict rules on processing your information. Below is the list of our advertising partners and their privacy policies:
Information shared with our service providers
Our Service Providers and Their Privacy Policies
We may process your data on the following platforms that our partners provide for research and analyzing purposes. We may share your information with them for the purpose of processing your data on our behalf. They are restricted from sharing it for any other non-Alfred purpose. Below is the list of our service providers and their privacy policies:
Our Data Processors and Their Privacy Policies
These third-party partners provide services that help us transfer data internationally. We may process your data on the following platforms that our partners provide for research and analyzing purposes. We may share your information with them for the purpose of processing your data on our behalf. They are restricted from sharing it for any other non-Alfred purpose.
Both server providers are certified under the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework. They have strict rules on data transmission. Here is the list of their privacy policies and certifications:
Updates To Our Privacy Notice
Once again, we value the information we gather from you very much. It is collected to help us improve our products and services. If you have any questions about our privacy practices, please feel free to contact us via email firstname.lastname@example.org.
Statutory Notice on Use of Personal Data (for Taiwan)
(a) Name of the Entity Collecting Personal Data: Alfred Systems Inc.
(b) Purposes of Collection: Matters relating to products and services provided by AlfredCircle such as “Contracts, Quasi-contracts or other Legal Matters,” “Consumer/ Customer Management and Service,” “Information (Communication) Service,” “Information (Communication) and Database Management,” “Security and Management,” “Advertising or Commercial Activity Management,” “Commercial and Technical Information,” “Other Advisory and Consulting Service,” “Other Businesses Conforming to the Business Registration Items or the Articles of Association.”
© Categories of Personal Data: Identification Category: (C001) identification of individuals, (C003) identification of governmental data, etc.; Characteristic Categories: (C011) personal description, (C012) physical description, etc.; Family Situation: (C021) family situation, (C022) marriage history, (C023) details of other family members, (C024) other social relations; Social Situation: (C031) home and facilities, (C032) property, (C033) immigration circumstances, (C034) travel and other details of relocation, (C035) leisure activities and interests, etc; Education, Examination, Technology, or other Profession Category: (C056) works, etc.
(d) Areas where the Personal Data is Used: Where Alfred Systems Inc. operates its businesses and the server locates.
(e) The Method Personal Data is Used: The Personal Data is used in accordance with this Policy and the Terms of Service.
(f) Third Parties using Personal Data: Alfred Systems Inc., Alfred Systems Inc.’s affiliates, and the business partners Alfred Systems Inc. has worked with (e.g., service providers that provide logistics and cash flow services, and designated verification service organizations); if Alfred Systems Inc. and other third party will jointly collect personal data, it will be stated in the joint collection statement.
(g) The Method Exercising Personal Data Rights: According to Article 3 of the Taiwan Personal Data Protection Law, you have the right to inquiry, the right to request copies of your collected personal data, the right to correct your personal data, the right to stop personal data collection, processing or utilizing, and the right to delete your personal data. You can send an e-mail to our customer service email:email@example.com(in order to avoid any missing email or failure to receive the email for any other reasons, it is subject to our acknowledgement of receipt).
(h) If you choose not to provide necessary personal data required by Alfred Systems Inc. to provide our products or services, you will not be able to fully experience our products or services, or Alfred Systems Inc. will not be able to provide you with our products or services.