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AlfredCircle - Privacy Policy

Effective Date: July 28 , 2023

AlfredCircle (also referred to as “we,” “us” or “our”) treats your data seriously and is committed to putting every effort in to ensure your privacy is safe and secure. This privacy policy (this “Policy”) describes how and why we collect, store, use, share and protect the information obtained from the individuals who register to use AlfredCircle as a user. This Policy also describes the action you can take when you have concerns about our privacy practices.

We pledge to collect and process your information under these principles:

  1. We will be as transparent as possible, including how we use your information and whom we share it with.
  2. We will keep your information as secure and safe as possible by implementing security measures in line with industry standards.
  3. We will ask for your consent when there is new personal data to be collected/shared.
    By using AlfredCircle, you agree to allow us to collect and process the information about you for the purposes described below. Under no circumstances do our products and services access your information without receiving your consent first.

How Is The Information Collected and Used

We obtain certain personal information about you and information that is related to your experience with our products and services. The below table will help you know more about what information we collect, and how we use it:

A. Account Information

TypeSourcePurpose
NameUser provide in registration processAccount name that relates to an identifiable account.
Email addressUser provide in registration processEmail address that relates to an identifiable account.
User IDSystem generated in the registration processUser ID that relates to a registered account.
LanguageFrom device APIDetermine the display language

B. Location

TypeSourcePurpose
Registered locationDerive location information from an IP address1. Determine default service provider (API and storage server).
2. Used to improve service quality and resolve issues.
Last login locationDerive location information from an IP address1. Determine the default service provider (API and storage server).
2. Used to improve service quality and resolve issues.
Real-time Precise Location and Coarse LocationDerive location information from an IP address1. Display the real-time location of specific individuals on a map. This feature allows group members to stay connected with their designated contacts and provides them with the ability to view and track the whereabouts of their family members.
2. AlfredCircle is also using location services in the background to provide a key safety feature: so family members can receive real-time geofence alerts from other members of the group.

C. Circle Information

TypeSourcePurpose
Circle Member NamesUsers provide during the Circle joining process1. Enables the Circle owner to manage the members within the Circle, enabling features such as communication and location sharing.
2. The display of member names aids in identifying and distinguishing individual members, facilitating effective communication and coordination within the Circle.
Place InfoThe user adds a place under the Circle during the place addition process.1. Enables the Circle owner to manage the places within the Circle.
2. Enables the Circle owner to monitor the entry and exit of Circle members from specific locations.
3. Customize your in-app map by labeling places of interest, such as “work” and “home,” for easy identification and to receive alerts when Circle members or a Tile device leave or arrive, using the “Smart Alert” feature.

D. Fitness

TypeSourcePurpose
Exercise DataIncluding but not limited to the Motion and Fitness APIOptimize the timing of location reporting to achieve power efficiency.

E. Device Information

TypeSourcePurpose
Device infoFrom device APIIdentify a paired device using our services, such as Mac address, model name, OS version, and device aliases.
IP addressFrom device APIDerives location information from an IP address.
Installation IDFrom device APIIdentify installed devices to send notifications.

F. App Information and Performance

TypeSourcePurpose
Crash logsReport from App crash logCrash log data from your app. For example, the number of times your app has crashed, stack traces, or other information directly related to a crash. Used to improve service quality and resolve issues.
DiagnosticsReport from App usage logInformation about the performance of your app. For example: battery life, loading time, latency, or any technical diagnostics. Used to improve service quality and resolve issues.
App infoReport from App usage logInformation to provide corresponding services, such as app version, and app settings.

G. App Activity

TypeSourcePurpose
App interactionsReport from App usage logInformation about how a user interacts with your app. For example, the number of times they visit a page, or what they tap on. Used to improve service quality and resolve issues.

H. User feedback

TypeSourcePurpose
FeedbackCollect from Feedback Form, survey, and social mediaCollect user feedback to identify or resolve issues for users, and to optimize our product

More details on the information we collect:

In most cases, the data we use for research and analyzing purposes are processed in a non-identifiable form, which means the information is processed anonymously and will never be associated with you. For example, we may track aggregated information like registration and validation rates to help us design more effective onboarding pages. We may also use a machine-learning algorithm to access the data automatically without manual operation and help us provide personalized services for specific groups of individuals. We use such information to help us increase sales, make marketing decisions, and pursue legitimate interests.

However, we may access your information in a personally identifiable way under the following circumstances: (1) when you encounter any technical issue and request that we address such issue; (2) when we investigate potential violations of Terms of Service; (3) when we have to meet any applicable law, regulation, legal process or enforceable governmental request. Whenever your personal information is involved in any case stated above, we will always ask for your consent before taking any further action. Please also note that this principle is established for those who are in compliance with ourTerms of Service.

We may process the information on the platforms provided by third-party service providers. Though these service providers are shared with your personal information for the purpose of providing the services for us, they are restricted from sharing it for any other purpose. If you are not willing to have your personal information accessed by any of these service providers, you may opt-out by contacting us at thesupport@alfredcircle.com.

We take data security very seriously and keep the information obtained from you safe and secure in line with industry standards. Your personal information is encrypted while it is transmitted to our servers in order to prevent any unauthorized third parties or threats from accessing the data. Please note that we may process your personal information on servers not necessarily located in your home country.

Our products and services primarily address the safety and communication issues among family members. Family members can use the application to view each other’s locations and movement trajectories at any time, ensuring their safety. To ensure the proper functioning of our products and services, we capture and record content and relevant information when you use our products and services. For example, we store events captured by motion detectors on our servers to provide specific family members with access to ensure their safety. Additionally, our products and services may also collect data from their surrounding environment to perform certain functions, such as motion detection.

Information Collected Automatically

We may use cookies, web server logs, web beacons, and other information-gathering technologies to obtain certain information that helps us identify you quickly. These types of information include IP address, identifiers associated with your devices, types of devices connected to our services, web browser characteristics, device characteristics, language preferences, referring/exit pages, clickstream data, and dates and times of website or app visits.

These technologies help us (1) identify you and count visits to our websites; (2) keep track on how you interact with our products and services; (3) customize the services based on your preferences; (4) understand the usage of our products and effectiveness of our communications; and (5) manage and improve our products and services.

Information Sharing

We will never share your information for any commercial and marketing purpose unrelated to the delivery of our products and services without receiving your consent first. We will never sell or rent our user list or any other related information that can possibly be associated with you. We are dedicated to minimizing the exposure of our users’ identities and may only share your personal information in the following limited situations:

We ask for your consent before processing your information. You are also given the right to opt out or withdraw that consent at any time. Should you have any further questions about your rights to privacy, please reach out to us via our email atsupport@alfredcircle.com.

User Choices

We generally retain your personal information on our servers as long as you remain an Alfred user for the purpose of offering you the services and pursuing the legitimate interests outlined above. You have the right to request access to the information we collect about you. Upon your request, we can also remove your account from our database and cease the contract within a few days. To do so, please refer to “How do I delete my Alfred account” in our help center.

We offer you certain choices in connection with the personal information we obtain about you. To update your preferences, limit the communications you receive from us, or submit a request, please refer to the “Contact Us” section below. You also may opt out of receiving promotional communications from us by following the unsubscribe instructions in the communications you receive or emailsupport@alfredcircle.com. We do need to send you certain communications about our products and services, and you will not be able to opt out of those communications.

Promotional Emails

You may opt out of receiving promotional emails from Alfred by following the instructions in those emails or by contacting us atsupport@alfredcircle.com. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Mobile Push Notifications/Alerts

With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

Location Permission

Location permission may be required during certain circumstances, such as the AlfredCircle pairing process or for specific features in the app. If you initially consent to our collection of precise location from our mobile app, you may subsequently stop this collection by changing the preferences on your mobile device.

Retention Policy

The retention period for storing personal data is depending on the purpose of data processed:

Policy for Children

You may use the Services or the Products only if you can form a binding contract with AlfredCircle and only in compliance with this Agreement and all applicable local, state, provincial, national, and international laws, rules and regulations. The Services or the Products are not directed to children under the age of 13 (or the minimum age at which a person may use the Services or the Products in your state, province or country without parental consent, if greater), and you must confirm that you are 13 years or older to create an account and use the Services or the Products. If we have actual knowledge that you are under the age of 13 (or the minimum age at which a person may use the Services or the Products in your state, province or country without parental consent, if greater), we will cease providing the Services or the Products to you and delete your account and your data. Neither the Services nor the Products are available to any Users previously removed from or blocked by AlfredCircle, whether for violation of this Agreement or otherwise.

Individual Rights for EEA

If you are an EU citizen or resident, you are given certain rights that are available to you under applicable laws. To see more details on your rights, please seethe GDPR rights for individuals.

If you would like to request access to your personal data, please refer to theContact Ussection below to submit a rights request. It would take a few days for us to verify your identity so as to protect your privacy and security before we process your request. Please beware that exercising any of the rights may have an impact on your experience with AlfredCircle.

California Privacy Rights Act

If you are a California resident, you may request to disclose what personal information AlfredCircle has about you and what we do with that information, to delete your personal information, and not to sell your personal information. You also have the right to be notified, before or at the point businesses collect your personal information, of the types of personal information they are collecting and what they may do with that information. To see more details on your rights, please seeCalifornia Consumer Privacy Act (CCPA)

If you would like to request access to your personal data, please refer to the Contact Us section below to submit a rights request. It would take a few days for us to verify your identity so as to protect your privacy and security before we process your request. Please beware that exercising any of the rights may have an impact on your experience with AlfredCircle.

International Data Transmission

We may store your personal data in data centers outside the country you live in. The data may be transferred internationally depending on the service operation requirements. We do not store your personal data in China. Please refer to theData Processors section for more details.

Information Shared with Our Advertising Partners

Our Advertising Partners and Their Privacy Policies

Our advertising partners provide services that help us match our ad space supply with advertiser demand. They may collect information by automatic means through our app to display and manage advertising on our app. They also set up strict rules on processing your information. Below is the list of our advertising partners and their privacy policies:

AdMob/AdSense: Privacy Policy

AppLovin: Privacy Policy

Facebook Audience Network: Privacy Policy

MyTarget: Privacy Policy

PubNative: Privacy Policy

Yahoo: Privacy Policy

Information shared with our service providers

Our Service Providers and Their Privacy Policies

We may process your data on the following platforms that our partners provide for research and analyzing purposes. We may share your information with them for the purpose of processing your data on our behalf. They are restricted from sharing it for any other non-Alfred purpose. Below is the list of our service providers and their privacy policies:

Firebase: Privacy Policy

Flurry Analytics: Privacy Policy

Google Analytics: Privacy Policy

Our Data Processors and Their Privacy Policies

These third-party partners provide services that help us transfer data internationally. We may process your data on the following platforms that our partners provide for research and analyzing purposes. We may share your information with them for the purpose of processing your data on our behalf. They are restricted from sharing it for any other non-Alfred purpose.

Both server providers are certified under the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework. They have strict rules on data transmission. Here is the list of their privacy policies and certifications:

Vendor NameData Processing ActivityContact InfoPrivacy PolicyCertification
Amazon Web Services, IncCloud storage providerprivacyshield@amazon.comPrivacy PolicyCertification
GoogleCloud services and physical storage provider, presynching of user device IDs for targeting on google ad exchangeprivacy-shield-google@google.comPrivacy PolicyCertification

Updates To Our Privacy Notice

This Privacy Policy may be updated from time to time, depending on our business demands and/or changes to regulatory requirements. We will always ask for your review and approval when we make any changes.

Contact Us

Once again, we value the information we gather from you very much. It is collected to help us improve our products and services. If you have any questions about our privacy practices, please feel free to contact us via email atsupport@alfredcircle.com.

Statutory Notice on Use of Personal Data (for Taiwan)

(a) Name of the Entity Collecting Personal Data: Alfred Systems Inc.

(b) Purposes of Collection: Matters relating to products and services provided by AlfredCircle such as “Contracts, Quasi-contracts or other Legal Matters,” “Consumer/ Customer Management and Service,” “Information (Communication) Service,” “Information (Communication) and Database Management,” “Security and Management,” “Advertising or Commercial Activity Management,” “Commercial and Technical Information,” “Other Advisory and Consulting Service,” “Other Businesses Conforming to the Business Registration Items or the Articles of Association.”

© Categories of Personal Data: Identification Category: (C001) identification of individuals, (C003) identification of governmental data, etc.; Characteristic Categories: (C011) personal description, (C012) physical description, etc.; Family Situation: (C021) family situation, (C022) marriage history, (C023) details of other family members, (C024) other social relations; Social Situation: (C031) home and facilities, (C032) property, (C033) immigration circumstances, (C034) travel and other details of relocation, (C035) leisure activities and interests, etc; Education, Examination, Technology, or other Profession Category: (C056) works, etc.

(d) Areas where the Personal Data is Used: Where Alfred Systems Inc. operates its businesses and the server locates.

(e) The Method Personal Data is Used: The Personal Data is used in accordance with this Policy and the Terms of Service.

(f) Third Parties using Personal Data: Alfred Systems Inc., Alfred Systems Inc.’s affiliates, and the business partners Alfred Systems Inc. has worked with (e.g., service providers that provide logistics and cash flow services, and designated verification service organizations); if Alfred Systems Inc. and other third party will jointly collect personal data, it will be stated in the joint collection statement.

(g) The Method Exercising Personal Data Rights: According to Article 3 of the Taiwan Personal Data Protection Law, you have the right to inquiry, the right to request copies of your collected personal data, the right to correct your personal data, the right to stop personal data collection, processing or utilizing, and the right to delete your personal data. You can send an e-mail to our customer service email:support@alfredcircle.com(in order to avoid any missing email or failure to receive the email for any other reasons, it is subject to our acknowledgement of receipt).

(h) If you choose not to provide necessary personal data required by Alfred Systems Inc. to provide our products or services, you will not be able to fully experience our products or services, or Alfred Systems Inc. will not be able to provide you with our products or services.